Privacy Policy
At Lumora, accessible from https://thelumora.co.in/, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or contact us for our products and services.
By using our website, you agree to the terms mentioned in this Privacy Policy.
Information We Collect
We may collect personal information when you contact us through our website, phone, email, WhatsApp, enquiry form, or any other communication method. This information may include your name, phone number, email address, location, project details, and any other information you choose to share with us.
We may also collect non personal information such as browser type, device type, pages visited, time spent on the website, referring pages, location data at city level, and general website usage data.
How We Use Your Information
Lumora may use the collected information for the following purposes:
- To respond to your enquiries and service requests.
- To understand your requirements for windows, railings, partitions, shower enclosures, mirrors, and other interior glass solutions.
- To provide project related communication, quotations, and service updates.
- To improve our website, content, services, and user experience.
- To analyse website traffic and understand how visitors use our website.
- To share relevant updates, offers, or information related to our services, only when appropriate.
- To comply with legal, security, and business requirements.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve user experience, analyse traffic, remember user preferences, and support website functionality. Cookies are small files stored on your device when you visit a website.
Cookies help us understand which pages are useful for visitors and how we can improve our website content and performance.
Google Analytics
We may use Google Analytics or similar tools to collect information about website traffic, user behaviour, popular pages, search performance, and general visitor activity. This information helps us improve our website and create more useful content for our visitors.
Google Analytics may collect information such as device type, browser type, approximate location, pages visited, session duration, and traffic source. This data is used for analysis and website improvement purposes.
Google AdSense and Third Party Advertising
Lumora may use Google AdSense or other third party advertising services to display advertisements on our website. Third party vendors, including Google, may use cookies to serve ads based on a user’s previous visits to our website or other websites.
Google’s use of advertising cookies enables it and its partners to serve ads to users based on their visits to our website and other websites on the internet.
Users may choose to opt out of personalised advertising by visiting Google Ads Settings. Users may also manage cookies through their browser settings.
Third Party Links
Our website may contain links to third party websites, tools, resources, or external platforms. Please note that we are not responsible for the privacy practices, content, policies, or actions of third party websites.
We recommend that users read the privacy policies of any external websites they visit through links available on our website.
Data Protection and Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, disclosure, or alteration. However, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information shared through the internet.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share information only when it is required to provide services, respond to enquiries, comply with legal obligations, protect our rights, or improve website functionality.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided personal information on our website, please contact us so we can take suitable action.
Your Rights and Choices
You may choose not to provide personal information. You may also disable cookies through your browser settings. If you have shared personal information with us and want to update, correct, or request removal of that information, you can contact us using the details mentioned below.
Changes to This Privacy Policy
Lumora may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or business practices. Any changes will be posted on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:
Lumora
Indore, Madhya Pradesh, India
Email: info@thelumora.co.in
Website: https://thelumora.co.in/
Last updated: May 2026